Política de reembolso

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Return and Refund Policy

  1. RIGHT OF WITHDRAWAL

In accordance with Spanish and European consumer protection legislation (Royal Legislative Decree 1/2007 and EU Directive 2011/83/EU), customers acting as consumers have the right to withdraw from their purchase within 14 calendar days from the date of receipt of the goods, without giving any reason and without penalty.

  1. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does NOT apply to the following products, in accordance with Article 103 of Royal Legislative Decree 1/2007:

· Customized or made-to-order products: suspension systems configured, manufactured or adjusted to the customer's specific requirements (vehicle, weight, riding style, custom settings, etc.).

· Products that have been used, installed, or show signs of wear beyond what is necessary to verify their nature and characteristics.

· Products whose seals or protective packaging have been removed and which cannot be returned for safety reasons.

If you are unsure whether your purchase qualifies for return, please contact us before initiating the return process.

  1. CONDITIONS FOR RETURN

To be eligible for a return, the product must:

· Be in its original condition, unused and uninstalled.

· Include all original packaging, accessories, manuals and labels.

· Not show any signs of mounting, wear or damage caused by the customer.

Products that do not meet these conditions may be rejected or subject to a partial refund proportional to the loss of value.

  1. HOW TO INITIATE A RETURN

To exercise your right of withdrawal, please follow these steps:

  1. Notify us within 14 calendar days of receipt of the goods by sending an email to ventas@r16vsuspension.com with:

· Order number

· Full name

· Product(s) to be returned

· Reason for return (optional)

  1. We will reply with return instructions and the return address.
  2. Ship the product back within 14 calendar days of notifying us.

You may also use the standard withdrawal form provided at the end of this policy.

  1. RETURN SHIPPING COSTS

The customer is responsible for the cost of return shipping when the return is made under the right of withdrawal (within 14 days, without specific reason).

R16V Suspension will only cover the return shipping costs in cases where the product is defective, incorrect, or damaged during the original shipment, or when the return is covered by the legal warranty.

We recommend using a trackable shipping service and properly insuring the package, as R16V Suspension is not responsible for items lost or damaged during return transit.

  1. REFUNDS

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed within 14 calendar days from receipt of the returned goods, using the same payment method used for the original purchase, unless otherwise agreed with the customer.

The refund amount will include the price paid for the product. Original shipping costs will only be refunded in the case of defective, incorrect or damaged products.

  1. DEFECTIVE, INCORRECT OR DAMAGED PRODUCTS

If you receive a product that is defective, incorrect, or damaged during shipment, please contact us within 48 hours of receipt at ventas@r16vsuspension.com with:

· Order number

· Description of the issue

· Photographs of the product and packaging

We will arrange the return or replacement at no cost to the customer and offer one of the following solutions:

· Replacement of the product

· Repair of the product

· Full refund (product + shipping costs)

  1. LEGAL WARRANTY (3 YEARS)

In addition to the right of withdrawal, all products sold by R16V Suspension are covered by the legal warranty of 3 years against conformity defects from the date of delivery, in accordance with Royal Legislative Decree 1/2007 (as amended by Royal Decree-Law 7/2021 transposing EU Directive 2019/771).

During the warranty period, if a product shows a manufacturing defect or lack of conformity, R16V Suspension will assume all costs related to its repair, replacement or refund, including return shipping costs.

The warranty does NOT cover:

· Damage caused by improper use, incorrect installation or unauthorized modifications.

· Normal wear and tear.

· Damage caused by accidents, misuse or external causes.

· Products installed or repaired by unauthorized third parties.

To claim under the warranty, please contact ventas@r16vsuspension.com with the order number, a description of the issue and supporting photographs.

  1. CONTACT

For any return-related inquiries:

· Email: ventas@r16vsuspension.com

· Phone: +34 938 017 042

· Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)

  1. STANDARD WITHDRAWAL FORM

(You may use this form to exercise your right of withdrawal — completion is optional.)

To: OLLE AMORTIDORS S.L., c/ Gran Bretanya 26, warehouse 3, 08700 Igualada (Barcelona), Spain — ventas@r16vsuspension.com

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

— Ordered on / received on:
— Order number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.

This Return and Refund Policy was last updated on June 2026.