Enviament
Shipping Policy
1. SHIPPING DESTINATIONS
R16V Suspension currently ships to the following destinations:
· Mainland Spain
· Balearic Islands
· Canary Islands, Ceuta and Melilla — please contact us before placing your order, as additional customs procedures, local taxes (IGIC, IPSI) and customs clearance fees may apply.
· European Union — available upon request, please contact us at sales@r16vsuspension.com for a shipping quote.
· Rest of the world — available upon request, please contact us for a custom shipping quote.
2. PROCESSING TIME
All orders require a standard preparation time of 10 business days before dispatch, counted from payment confirmation. This preparation time applies to all orders regardless of destination and is separate from the carrier transit time detailed in section 3 below.
If a product is out of stock at the time of order, it can still be purchased. In this case, the item is manufactured and assembled to order, and preparation requires an additional 2 to 3 weeks on top of the standard 10 business days. This will be clearly indicated on the product page or communicated to the Buyer after the order is placed.
Orders placed on weekends or public holidays will begin processing the next business day.
3. SHIPPING TIMES AND COSTS
Once dispatched, estimated carrier transit times and shipping costs are:
Destination: Mainland Spain
Estimated delivery: 24–72 h
Shipping cost: €9.90
Destination: Balearic Islands
Estimated delivery: 3–5 business days
Shipping cost: €19.90
Destination: Canary Islands / Ceuta / Melilla
Estimated delivery: 5–10 business days
Shipping cost: Quote on request
Destination: European Union
Estimated delivery: 5–10 business days
Shipping cost: Quote on request
Destination: Rest of the world
Estimated delivery: 7–15 business days
Shipping cost: Quote on request
Free shipping applies to orders over €300 shipped to Mainland Spain.
The transit times above begin once the order has left our facility, after the preparation time described in section 2. Delivery times are estimates and may vary due to causes beyond our control (carrier delays, customs, weather conditions, etc.).
4. CARRIERS
We work with reputable courier services to ensure safe and trackable deliveries throughout Spain and internationally.
You will receive a tracking number by email as soon as your order is dispatched.
5. CUSTOMS, DUTIES AND TAXES
For shipments outside the European Union, the recipient is responsible for any customs duties, import taxes or fees applied by the destination country. R16V Suspension is not responsible for delays caused by customs procedures.
Shipments to the Canary Islands, Ceuta and Melilla are subject to local taxes (IGIC, IPSI) and customs clearance procedures (DUA) not included in the order total.
6. DELIVERY AND ACCEPTANCE OF GOODS
Upon delivery, please check that the package is in good condition before signing.
If the package shows visible damage:
- Note the damage on the carrier's delivery receipt.
- Take photographs of the package and contents.
- Contact us within 24 hours at sales@r16vsuspension.com with the photos and order number.
If the recipient is not present at the time of delivery, the carrier will leave a notice with instructions for redelivery or pickup. If the package is returned to us due to absence or incorrect address, additional shipping costs may apply for redelivery.
7. LOST OR DELAYED SHIPMENTS
If you have not received your order within the estimated timeframe, please contact us at sales@r16vsuspension.com with your order number. We will investigate with the carrier and provide a solution as soon as possible.
8. INCORRECT SHIPPING INFORMATION
It is the customer's responsibility to provide a correct and complete shipping address. R16V Suspension is not responsible for delays or losses caused by incorrect, incomplete or inaccurate address information.
9. CONTACT
For any questions about shipping:
· Email: sales@r16vsuspension.com
· Phone: +34 938 017 042
· Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)
This Shipping Policy was last updated on September 2026.