Enviament

Shipping Policy

SHIPPING DESTINATIONS

R16V Suspension currently ships to the following destinations:

· Mainland Spain

· Balearic Islands

· Canary Islands, Ceuta and Melilla — please contact us before placing your order, as additional customs procedures, local taxes (IGIC, IPSI) and customs clearance fees may apply.

· European Union — available upon request, please contact us at ventas@r16vsuspension.com for a shipping quote.

· Rest of the world — available upon request, please contact us for a custom shipping quote.

PROCESSING TIME

Orders containing products in stock are processed and dispatched within 24 hours from payment confirmation (on business days).

Some products are manufactured or configured to order. In such cases, the estimated preparation time is approximately 2 to 3 weeks, and this will be clearly indicated on the product page or communicated to the Buyer after the order is placed.

Orders placed on weekends or public holidays will be processed the next business day.

SHIPPING TIMES AND COSTS

Once dispatched, estimated delivery times and shipping costs are:

Destination: Mainland Spain
Estimated delivery: 24–72 h
Shipping cost: €9.90

Destination: Balearic Islands
Estimated delivery: 3–5 business days
Shipping cost: €19.90

Destination: Canary Islands / Ceuta / Melilla
Estimated delivery: 5–10 business days
Shipping cost: Quote on request

Destination: European Union
Estimated delivery: 5–10 business days
Shipping cost: Quote on request

Destination: Rest of the world
Estimated delivery: 7–15 business days
Shipping cost: Quote on request

Free shipping applies to orders over €300 shipped to Mainland Spain.

Delivery times are estimates and may vary due to causes beyond our control (carrier delays, customs, weather conditions, etc.).

CARRIERS

We work with reputable courier services to ensure safe and trackable deliveries throughout Spain and internationally.

You will receive a tracking number by email as soon as your order is dispatched.

CUSTOMS, DUTIES AND TAXES

For shipments outside the European Union, the recipient is responsible for any customs duties, import taxes or fees applied by the destination country. R16V Suspension is not responsible for delays caused by customs procedures.

Shipments to the Canary Islands, Ceuta and Melilla are subject to local taxes (IGIC, IPSI) and customs clearance procedures (DUA) not included in the order total.

DELIVERY AND ACCEPTANCE OF GOODS

Upon delivery, please check that the package is in good condition before signing.

If the package shows visible damage:

Note the damage on the carrier's delivery receipt.
Take photographs of the package and contents.
Contact us within 24 hours at ventas@r16vsuspension.com with the photos and order number.

If the recipient is not present at the time of delivery, the carrier will leave a notice with instructions for redelivery or pickup. If the package is returned to us due to absence or incorrect address, additional shipping costs may apply for redelivery.

LOST OR DELAYED SHIPMENTS

If you have not received your order within the estimated timeframe, please contact us at ventas@r16vsuspension.com with your order number. We will investigate with the carrier and provide a solution as soon as possible.

INCORRECT SHIPPING INFORMATION

It is the customer's responsibility to provide a correct and complete shipping address. R16V Suspension is not responsible for delays or losses caused by incorrect, incomplete or inaccurate address information.